Words and Wizdom
A manager at work once told me "Never complain or explain", and the more I apply this the better my day goes. Since the last post talked about customer service I give you Jeffrey Gitomer's recent comments on customer experience and sales. Gitomer.com

We are all in the game of sales--especially job-seekers and employers. Sales is now a "bad" word for many people who fear it, avoid it or resist the call to improve an important skill in the world of work. There are great books out there that take the mystery and anxiety out of selling.